MyMerchantOffice^® service is a dedicated merchant Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.

Customer Service

FDIS supports its merchants with exemplary customer support 24/7 in more than 140 languages and dialects. The customer service staff helps merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. Merchant calls that require special attention are transferred to special representatives who will do everything within their power to meet the merchants' needs.

POS Help Desk

Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment.

Linkpoint Gateway Support

The Technical Support Department assists merchants with the LinkPoint^® Secure Payment Gateway, other Internet gateways and processing software.

Merchants can get help with setup of the LinkPoint^® Central service and the LinkPoint^® Connect service payment options by contacting the HTML Support Group. The API (application support interface) Support Group helps merchants implement the LinkPoint^® API service for transaction processing and manages shopping cart compatibility.

Authorize.net Gateway Support

To compete in the world of ecommerce, businesses need to process transactions quickly and securely. Authorize.net has been a leading internet payment gateway provider since 1996. Today, Authorize.net is the preferred internet payment gateway for well over 100,000 business owners. Authorize.net understands the evolving need of ecommerce merchants. The gateway is designed to help you grow your online business.

Stability and Reliability - The Authorize.Net platform rivals those of the largest e-commerce, trading, and portal Web sites. Authorize.net handles millions of transactions every month, and is continuously monitored for performance.

Easy Integration - Connecting to the Authorize.Net Payment Gateway is simple. Several integration methods provide multiple levels of customization. As an alternative integration solution, Authorize.Net supports over 89 certified shopping carts.

Industry-Leading Security - Your customers can be confident that their data is secure. Authorize.Net protects sensitive customer information using the highest levels of encryption and security protocols available in the industry.

Free Customer Support - Authorize.Net provides live technical and account support to merchants seven days a week, as well as access to online documentation and user guides.

Free Virtual Terminal + AIM & SIM - Included with your account will be both the Virtual Terminal, as well as all of the current Authorize.net connection methods (AIM, SIM, Weblink).

Interactive Voice Response

Interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.

Merchant Club

The Merchant Club (MC) offers merchants numerous value-added benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.